About

FAQs

Here are the answers to your commonly asked “what...?” and “can we...?”  queries. Don’t see the question you are looking for?

Ask It Here

Sample Preparation and Shipping

  • → How do I submit a sample to Psomagen for sequencing services?

  • → Does Psomagen cover the cost of shipping for my samples?

  • → How long are samples stored at Psomagen?

  • → How does Psomagen accept payment for sequencing services?

Sample Extraction

  • → Can I send EDTA tubes?

  • → What are the sample requirements for genomic DNA extraction from human cells/peripheral blood mononuclear cells (PBMCs)?

  • → Can Psomagen process low-quality DNA and RNA extracted from difficult sample types for next-generation sequencing?

  • → Do you accept extracted nucleic acid from infectious viruses?

Library Preparation and Sequencing

  • → What are the sample requirements for individual library pools? Which concentrations can I pool and what diluent should I use?

  • → Can we pool different library types together to be run on the same sequencing flow cell lane?

  • → What library preparation kit is used for CLIA whole-genome sequencing?

  • → What quality control (QC) measures are employed on libraries before sequencing?

Bioinformatics and Data Delivery

  • → What happens at the data transfer step?

  • → Can we perform bioinformatic analysis on fungi whole-genome data analysis (mapping, variant calling, and annotation)?

  • → Can Psomagen provide alternative splicing analysis for splicing changes from RNA-Seq data?

What Our Customers Think

Need Further Assistance?

Get in touch with our support team. We’ll connect you to an expert who will be happy to get you an answer.

Talk To Support